U.S. STANDARD SHIPPING:
- Standard shipping charges for smaller items are calculated based on item weight and dimensions. Due to increased distance, orders to Alaska, Hawaii & Canada may incur a shipping surcharge.
*Free Standard shipping in the continental USA only.
*Free shipping excludes Full Size wooden crates, where shipping will be calculated at checkout.
- Orders placed with Standard Shipping ship via FedEx Ground/Home Delivery, FedEx SmartPost or US Postal Service. Service is chosen at time of checkout. We reserve the right to change the shipping service if the option chosen is not valid for the delivery address.
- Due to the size and weight of the wooden crates, we are unable to ship them to a Post Office box. We will need a physical address for FedEx to deliver the crate. If a P.O. Box is provided when checking out, this may result in a delay in the shipping of your order.
- Due to the fact that many orders are gifts, invoices are not included with shipments. A packing slip may be included, but will not show prices.
- Most standard shipping orders arrive within 2-6 business days. Destinations outside the 48 contiguous states may take longer. The closer you live to Cleveland, OH the fewer days it takes for your order to arrive. Please note that this is merely an estimate based on carrier service maps. Shipping speed is not a guarantee and we make no promises as to the length of transit time. Factors outside our control include weather, carrier delays, mechanical failure, etc. The only thing we can promise is that your order will leave our warehouse in a timely manner! Orders placed before 2pm Eastern Time will ship same business day.
- Priority shipping (FedEx Express 2nd Day Air or FedEx Express Overnight) is available for most items. Shipping service for Priority Shipping is determined by our shipping department, based on delivery distance.
- Selecting Priority Shipping places your order in priority queue in our system. We ship your order same or next business day (excluding weekends and holidays). Orders placed before 12 noon EST will ship same business day. This is not a guarantee that your order will arrive in 2 days, it simply means we've given it priority service, and shipped it with a carrier service that offers premium delivery service. Although in most cases your order will arrive in 1-2 days, it is possible that it can be delayed. Depending on location, some rural delivery areas may take longer.
- Please note that FedEx Express (2nd Day Air or Overnight) will not deliver on Saturdays, Sundays or major holidays.
MILITARY ADDRESS (APO/FPO/DPO) SHIPPING:
- We use USPS to ship to military addresses, so at this time we are unable to ship wooden crates to military addresses, due to USPS size restrictions and guidelines.
- Due to a longer transit time for Military addresses, please allow additional time for delivery, especially overseas. Some packages may take 4+ weeks to arrive.
- At this time, FedEx is unable to deliver to military addresses or military bases, overseas or within the USA, so priority shipping is not available.
Canada, Great Britain, France, Germany, Ireland, Australia, please check out through the shopping cart. Other countries please follow the directions below.
- Most international orders arrive within 1-2 weeks, however transit times vary.
- Please be advised that you are responsible for any duties or customs fees, if applicable. This will be billed to you at a later time by the shipping carrier.
- Due to import restrictions and the difficulty of delivering such a large item outside of the continental USA, we cannot send wooden crates internationally. Wooden crate orders placed with shipping destinations outside of the lower 48 will be canceled and refunded.
If your country is not listed above, please follow the directions below for an international shipping quote.
*** Please note cut off for international shipping quotes is December 1st.***
Requests for international shipments after December 1st will be responded to after the holiday season, typically around the middle of January.
- If you wish to obtain a quote for international shipping, please email our customer service team HERE with the following information:
- A complete list of desired items.
- Your complete shipping address, indicating if it is a business or residential address.
- Due to increased fraud internationally, we reserve the right to cancel orders that we deem suspicious.